Technical Support Analyst Vacancy
We have an opening for an enthusiastic and customer focused Technical Support Analyst to join our support team.
￡18-25k per annum + car and benefits
The successful candidate will have at least 3 year’s commercial IT support experience, with excellent knowledge of Microsoft operating systems and applications, server and desktop hardware, cloud technologies (online backup/DR/email) and a good understanding of networking. Microsoft qualifications are highly desirable and would be an advantage. This is an excellent position for the right candidate wishing to pursue an IT career with a growing company. The role is 40% field based and 60% in-house.
Job Description:
Responsibilities:
- In-depth, end to end support through a ticketing system, dealing with both hardware and software from typical office applications through to more specialised software
- Setup, deployment, update and maintenance of client Windows based systems.
- Create and maintain IT related documentation for all systems
- Managing and maintaining virtualized environments (mainly Hyper-V)
- Monitoring, support, and maintenance of core servers and services
- Backups and disaster recovery systems
- Network infrastructure (both on site and inter site – e.g. VPN, Firewall and Routers)
Requirements:
- A minimum of 3?years’ experience in technical support role
- Previous experience in both end-user and infrastructure IT support activities essential
- Solid understanding and experience of supporting workstation environments
- Good understanding of Microsoft server platforms (including Active Directory)
- Good understanding of Microsoft Exchange
- Good understanding of networking (LAN/WANs, DNS, DHCP and TCP/IP)
- Good understanding of security solutions (McAfee, Symantec)
- Experience of managing and supporting cloud based solutions (backup/DR/email)
- Experience of supporting mobile devices and relevant OS’ (Windows, Apple, Android)
- Ability to get the job done with a proactive approach Ability and willingness to learn
Personal Skills Required:
- Customer focused individual
- Smart appearance
- Able to communicate technical information clearly and effectively
- Strong communication skills
- A team player
- Company minded
- Flexible approach to working hours due to demanding business environment
In return, IMEX Technical Services will offer you;
- The chance to integrate yourself into a successful and forward thinking company
- Salary ￡18-25k per annum
- Company heath scheme
- Child care voucher scheme
- The opportunity to further your career prospects
- Excellent working conditions and facilities
- Comprehensive training and development opportunities
- A friendly and comfortable environment
- Constant motivation and support
Send your CV stating the position applying for and current salary to:
Support Director
IMEX Technical Services Ltd
Delta 500
Welton Rd
Swindon
Wiltshire
SN5 7XE
Tel:?01793 781800
E-mail:
NO AGENCIES PLEASE
