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    Telephone 01793 781800
    Technical Support Analyst Vacancy

    Technical Support Analyst Vacancy

    We have an opening for an enthusiastic and customer focused Technical Support Analyst to join our support team.

    £18-25k per annum + car and benefits

    The successful candidate will have at least 3 year’s commercial IT support experience, with excellent knowledge of Microsoft operating systems and applications, server and desktop hardware, cloud technologies (online backup/DR/email) and a good understanding of networking. Microsoft qualifications are highly desirable and would be an advantage. This is an excellent position for the right candidate wishing to pursue an IT career with a growing company. The role is 40% field based and 60% in-house.

    Job Description:

    Responsibilities:

    • In-depth, end to end support through a ticketing system, dealing with both hardware and software from typical office applications through to more specialised software
    • Setup, deployment, update and maintenance of client Windows based systems.
    • Create and maintain IT related documentation for all systems
    • Managing and maintaining virtualized environments (mainly Hyper-V)
    • Monitoring, support, and maintenance of core servers and services
    • Backups and disaster recovery systems
    • Network infrastructure (both on site and inter site – e.g. VPN, Firewall and Routers)

    Requirements:

    • A minimum of 3?years’ experience in technical support role
    • Previous experience in both end-user and infrastructure IT support activities essential
    • Solid understanding and experience of supporting workstation environments
    • Good understanding of Microsoft server platforms (including Active Directory)
    • Good understanding of Microsoft Exchange
    • Good understanding of networking (LAN/WANs, DNS, DHCP and TCP/IP)
    • Good understanding of security solutions (McAfee, Symantec)
    • Experience of managing and supporting cloud based solutions (backup/DR/email)
    • Experience of supporting mobile devices and relevant OS’ (Windows, Apple, Android)
    • Ability to get the job done with a proactive approach Ability and willingness to learn

    Personal Skills Required:

    • Customer focused individual
    • Smart appearance
    • Able to communicate technical information clearly and effectively
    • Strong communication skills
    • A team player
    • Company minded
    • Flexible approach to working hours due to demanding business environment

    In return, IMEX Technical Services will offer you;

    • The chance to integrate yourself into a successful and forward thinking company
    • Salary £18-25k per annum
    • Company heath scheme
    • Child care voucher scheme
    • The opportunity to further your career prospects
    • Excellent working conditions and facilities
    • Comprehensive training and development opportunities
    • A friendly and comfortable environment
    • Constant motivation and support

    Send your CV stating the position applying for and current salary to:

    Support Director
    IMEX Technical Services Ltd
    Delta 500
    Welton Rd
    Swindon
    Wiltshire
    SN5 7XE

    Tel:?01793 781800

    E-mail:

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    NO AGENCIES PLEASE

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